Refund policy

General Policy

We are committed to providing quality products and a smooth shopping experience. To fulfill orders, we may use authorized third-party service providers, partners, or contractors to assist with order processing, handling, and delivery. By placing an order, you authorize us to engage such parties as necessary to complete the delivery of your purchase.

Except where required by applicable law or where specifically stated in this policy, products that are delivered in working condition are not eligible for return, exchange, or refund. This applies regardless of whether the product has already been delivered or is still in transit.

Order Cancellations

Once an order has been placed, it cannot be canceled or modified by the customer, except where cancellation rights are required by applicable law. Orders may begin processing shortly after purchase, and we may not be able to stop fulfillment once processing has started.

We reserve the right, at our sole discretion, to cancel any order, in whole or in part, at any time before the product has been delivered into the customer's possession, for any reason or for no stated reason, to the fullest extent permitted by applicable law. If we cancel an order under this section, we will issue a full refund of all amounts paid by the customer for the canceled product(s).

Orders Not Delivered

If your order does not arrive and the failed delivery was not caused by your actions or omissions, we may provide a full refund for the purchase.

If you claim that an order was not delivered, we reserve the right to investigate the matter and verify the relevant information, including the status of the shipment and the circumstances that led to the unsuccessful delivery. Refunds will only be issued after we have reasonably determined that the order was not delivered and that the failure was not caused by the customer.

Defective or Damaged Products

If a product is defective upon delivery and the issue was not caused by misuse, improper handling, accidental damage, or any other action by the customer, we may provide a full refund.

If you report that a product is defective, we reserve the right to request reasonable evidence to verify the issue, including photographs, videos, or other information necessary to determine that the defect exists and that it occurred before or during delivery.

A replacement product or return shipment is not automatically guaranteed. However, if you specifically request a replacement or return in a case where a valid defect claim has been confirmed, we may provide the available option at no additional cost to you instead of a refund.

Customs Duties, Taxes, and Import Fees

International shipments may be subject to customs duties, import taxes, brokerage fees, or other government-imposed charges determined by the destination country. Unless expressly stated otherwise at the time of purchase, these charges may not be included in the purchase price or shipping costs.

By placing an order, you acknowledge and agree that you are solely responsible for paying any customs duties, import taxes, brokerage fees, or other charges imposed by customs authorities or other governmental agencies that are required to complete delivery of your order, including any charges that were not known or reasonably foreseeable at the time of purchase. If any such charges are not paid and, as a result, delivery cannot be completed, we shall not be responsible for any resulting delay, non-delivery, storage fees, or other costs, to the fullest extent permitted by applicable law.

To the fullest extent permitted by applicable law, a customer's failure or refusal to pay any applicable customs duties, import taxes, brokerage fees, or other government-imposed charges shall not be considered our fault and shall not, by itself, constitute grounds for a return, refund, cancellation, or any other claim against us.

Legally Required Returns and Refunds

Nothing in this policy limits any rights that you may have under applicable consumer protection laws. We will provide any returns, cancellations, refunds, or other remedies that are legally required.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Contact Us

If you have any questions regarding a return, refund, delivery issue, or defective product claim, please reach us using platoon0073@gmail.com or our website's contact page. Please include your order number and any relevant details so that we can review your request.